Privacy Policy

Shamblehurst Primary School

Last reviewed: October 2026

1. Introduction

Shamblehurst Primary School is committed to protecting your privacy and keeping personal information safe. This Privacy Policy explains how we collect, use, store and protect personal information when you visit or interact with our website.

Our website is available at:

https://www.shamblehurst.co.uk/

This policy applies to information collected through our website, including information submitted through contact forms and information that may be collected when you access embedded content.

This policy should be read alongside our separate Cookie Policy and any other relevant school privacy notices.

2. Who Is Responsible for Your Information?

Shamblehurst Primary School is responsible for the personal information collected through its website.

School name: Shamblehurst Primary School

School address:

Shamblehurst Primary School,
Wildern Lane,
Hedge End,
Southampton,
SO30 4EJ

Email: adminoffice@shamblehurst.co.uk

Telephone: 01489 782342

Data Protection Officer (DPO): Dawn Belcher

The school's Data Protection Officer or designated data protection contact can provide further information about how personal information is handled.

3. What Information Do We Collect?

The information we collect depends on how you use our website. It may include the following.

Information You Provide

When you contact the school through a website form or another contact method, you may provide:

Your name.
Your email address.
Your telephone number, if requested.
The contents of your enquiry or message.
Any other information you choose to provide.

Please avoid submitting sensitive personal information through general website contact forms unless it is necessary for your enquiry.

Technical Information

When you visit our website, certain technical information may be processed by the website platform or related services. This may include:

Your IP address.
Browser type and version.
Device and operating system information.
Information about how you access the website.
Technical information relating to website security and performance.

The precise information collected depends on the services and settings in use.

Information from Third-Party Services

Our website includes Google Maps, YouTube videos and Google Calendar. When you view or interact with this content, the relevant provider may collect technical information or information about your interaction with its service.

Please see Section 8 for further information.

4. How Do We Use Your Information?

We may use personal information collected through our website to:

Respond to enquiries and messages.
Communicate with parents, carers and other members of the school community.
Provide information about the school and its activities.
Maintain and improve the security and functionality of our website.
Identify and resolve technical problems.
Manage website submissions and requests.
Meet applicable legal and regulatory responsibilities.

We only use personal information where we have an appropriate lawful basis for doing so.

5. Our Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing personal information.

Depending on the purpose, the school may rely on the following lawful bases:

Public task: where processing is necessary to carry out the school's official functions in the public interest.
Legal obligation: where processing is necessary to comply with a legal requirement.
Legitimate interests: where processing is necessary for legitimate interests pursued by the school or a third party, provided these interests are not overridden by the individual's rights and interests and this basis is appropriate.
Consent: where we rely on your consent for a particular purpose, such as certain non-essential cookies.

The appropriate lawful basis depends on the specific information collected and how it is used. The school should confirm and document the lawful basis for each relevant website activity.

Where special category information is processed, an additional legal condition may be required.

6. Contact Forms and Enquiries

If you submit an enquiry through our website, the information you provide will be used to respond to your request and deal with the matter raised.

Your information may be accessed by relevant members of school staff who need it to respond to your enquiry. It may also be processed by service providers involved in operating the website or handling form submissions.

We ask that you provide only information relevant to your enquiry.

We retain enquiries for as long as necessary to respond to them, maintain appropriate records and meet any applicable legal or administrative requirements.

The exact retention period depends on the nature of the enquiry and the school's records retention arrangements.

7. How We Store and Protect Information

We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Website information may be stored or processed by the website hosting platform and any relevant service providers.

Access to personal information should be limited to authorised individuals who need it for legitimate school purposes.

Although we take reasonable steps to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Third-Party Services

Our website includes services provided by third parties, including Google Maps, YouTube videos and Google Calendar.

These services help us provide useful information and content to visitors. Depending on how the services are embedded and configured, the providers may collect technical information, use cookies or similar technologies, or process information about how their content is accessed.

We do not control the independent privacy practices of these providers.

You can find further information in Google's Privacy Policy:

https://policies.google.com/privacy

YouTube's Terms of Service are available at:

https://www.youtube.com/t/terms

Where a third-party service processes personal information on its own behalf, its own privacy terms may apply. The school should check the settings and behaviour of each embedded service to ensure this policy accurately reflects how the website operates.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support its operation and features.

We use a cookie consent banner to help visitors manage their cookie preferences. Certain cookies may be essential for the website to function, while others may require consent before they can be used.

The use of cookies by embedded third-party services may vary depending on the service and its configuration.

For further information about cookies and how to manage your preferences, please read our separate Cookie Policy.

You can also manage or delete cookies through your browser settings. However, restricting cookies may affect some website features.

10. Sharing Personal Information

We do not sell personal information collected through our website.

Where necessary and lawful, we may share information with:

Relevant members of school staff.
Website hosting and technical service providers.
Providers involved in handling website forms or communications.
Third-party service providers whose content or services are used on our website.
Public authorities or other organisations where disclosure is required or permitted by law.

We only share information where appropriate for the relevant purpose and in accordance with applicable data protection requirements.

11. International Transfers

Some third-party service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, the school should ensure that any applicable data protection requirements are met and that appropriate safeguards are in place where required.

The arrangements that apply will depend on the providers and services used by the website.

12. How Long Do We Keep Your Information?

We keep personal information only for as long as necessary for the purpose for which it was collected, taking account of any applicable legal requirements.

The retention period may vary depending on whether the information relates to a general enquiry, a request requiring follow-up, website security or another purpose.

Information that is no longer required should be securely deleted or otherwise disposed of in accordance with the school's records retention arrangements.

13. Children's Privacy

Shamblehurst Primary School recognises the importance of protecting children's personal information.

Our website provides information about the school and its activities. Visitors should avoid submitting children's personal information through general contact forms unless it is necessary for their enquiry.

Where personal information relating to children is collected, it must be handled appropriately and in accordance with applicable data protection requirements.

Information about how the school collects and uses pupil information for educational, safeguarding and administrative purposes is covered by the school's relevant pupil privacy notices and policies.

14. Links to Other Websites

Our website may contain links to external websites and online services.

When you follow an external link, you leave the Shamblehurst Primary School website. We are not responsible for the content, security or privacy practices of external websites.

We recommend reading the relevant privacy policy before providing personal information to another website or service.

15. Your Data Protection Rights

Under data protection law, you may have rights regarding your personal information. These may include:

Right of access: to request a copy of the personal information we hold about you.
Right to rectification: to request that inaccurate or incomplete information is corrected.
Right to erasure: to request deletion of your information in certain circumstances.
Right to restriction: to request that the use of your information is restricted in certain circumstances.
Right to object: to object to certain types of processing where the law provides this right.
Right to data portability: to receive or transfer certain information where this right applies.
Right to withdraw consent: where we rely on consent, you can withdraw it at any time.

These rights are subject to legal conditions and exemptions. Not all rights apply in every situation.

To exercise a right or ask a question about your personal information, please contact the school using the details in Section 2.

16. Making a Complaint

If you have concerns about how we collect or use your personal information, please contact the school in the first instance so that we can look into your concerns.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

ICO website:

https://ico.org.uk/concerns/

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, the services we use or our data protection responsibilities.

The latest version will be published on this page, together with the date it was last reviewed.

18. Contact Us

If you have any questions about this Privacy Policy or how personal information is handled through our website, please contact: